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Returns
  • ALL RETURNS MUST BE MADE WITHIN 30 DAYS OF PURCHASE
  • ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE
  • After your merchandise is returned and examined you will receive a full refund for the product. Shipping costs will not be refunded. If you made your purchase with a credit card, credit will be applied to that card.
  • If you paid with a check or money order, your reimbursement check will be issued within 15 days of receipt of the returned merchandise.
  • If your product is not found in its original condition, the item will be shipped back to you.
  • You must include a copy of the original packing slip and/or invoice.
  • Returned merchandise must be received in unopened original packaging with no evidence of use.
  • Non-Returnable Products: Closeout, Clearance, and Custom Products (including leather shields, gold leaf shields, badges, license plates, collar insignias made to your specifications) are not returnable. Only product defects or customization mistakes are returnable.
  • If you return a product for a size or style exchange, you are responsible for the return and exchange shipping fees. We recommend that you use a shipping method that is traceable and insure products you plan to return, as CRS is not responsible for lost or damaged items during the return shipment.
  • ALL RETURNS MUST BE MADE WITHIN 30 DAYS OF PURCHASE

Ship Return Merchandise to:

Commonwealth Rescue Systems
Attn: Returns
PO Box 381
Bridgewater, VA 22812


Shipping Policy

Turnaround

All orders are shipped within 48 hours (as long as item is in stock) Monday - Friday 8am - 5pm. Some items may be dropped shipped directly from the manufacturer.

Carriers


We use the following carriers to deliver our orders:
UPS
USPS
SEFL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. (please note that orders requiring "LTL" or "Freight" shipment may be charged a different rate than calculated on our website. If so CRS will contact you with the exact amount for approval before processing your shipment)

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.